Nothing in this returns policy affects your statutory rights. Your rights under this returns policy are in addition to your cancellation rights under the Consumer Protection (Distance selling) Regulations 2000.
You can, within 28 days of receiving a product ordered from www. maan-cooker-hoods.co.uk ("Site") return any product that you are not completely happy with.
Once you decide to return any product you must not use it and must take good care of it whilst it remains in your possession. The Product must be returned to us undamaged and in the same state in which it was sold to you. Please note that the product must also be returned with the barcode tags intact.
Returning products by post.
If you wish to return an online purchase via post, please follow the instructions outlined below. Please note we do not offer pre-paid postal returns.
• Ensure the product(s) is in a securely wrapped parcel. Complete and place the returns address label provided on the parcel.
• The returns address is: MAAN KITCHEN TECHNIC LTD, UNIT 5
• Highams Farm, Sheepbarn Lane, Warlingham, Surrey, CR6 9PQ.
• Take the parcel (with the enclosed returns form) to the Post office. Ask the Post office for your proof of posting certificate. The clerk will stamp the proof of posting on dispatch and you should retain this until you receive your refund. Regrettably we can only provide a refund for a lost return once we have been provided with A proof of posting certificate.
Returning products to a warehouse (for UK customers only)
If you wish, you can return a product to a MAAN KITCHEN TECHNIC warehouse located in the UK within 28 days of despatch, with the Tax Invoice enclosed.
The Tax Invoice must be presented and you will be asked for the reason for the return and whether you would like an exchange or refund.
You will not be charged a fee for exchanging or returning a product.
When do I get refund once I have returned an item?
As soon as possible, but legally we reserve 10 to 15 days working days from posting the product(s) back to us for the refund to reach your account. This may take longer depending on how long it takes your bank / building society to process the refund payment. You will be refunded the amount you paid for the product(s) returned excluding any delivery charges (if appropriate).
Cancellation rights for EU customers
If you are a customer located in the European Union, you may cancel a contract at any time within 14 days, beginning on the day after you received the product(s). In this case, you will receive a full refund of the price paid for the product in accordance with our Returns Policy.
To cancel a contract, you must contact us within the 14 days from when you are in receipt of your order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the product(s) ordered. You must inform us in writing by hand or post to MAAN KITCHEN TECHNIC LTD, UNIT 5Highams Farm, Sheepbarn Lane, Warlingham, Surrey, CR6 9PQ. You must also return the product(s) to us immediately, in the same condition in which they were received and at your own cost and risk. The product(s) must be returned to us by post (as described above).
You have a legal obligation to take reasonable care of the product(s) while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
When you return a product to us because you have cancelled the contract between us within the 'seven working day' cooling off period, we will process the refund due to you as soon as possible and in any case; within 10 working days of the day you have sent the product(s) back to us.
In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
If you are unhappy with any of your purchases and feel it may be defective due to a manufacturing fault, please do get in contact with us through email: firstname.lastname@example.org (type topic: PRODUCT RECEIVED – my item is faulty). Please do provide as much information as possible concerning the product and the order, pictures are very wellcome.
If you are a consumer and return a defective Product to us we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case within 7 days of the day we confirmed to you via email that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
© MAAN KITCHEN TECHNIC (UK) LTD. 2013